Effective Date: January 1, 2026
Master Mastic (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, or use our services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Your name, email address, phone number, service address, and any other information you provide.
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Usage Data: Your IP address, browser type, pages visited, time spent on our website, and other website analytics.
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Cookies and Tracking Technologies: We may use cookies and similar technologies to improve your experience and monitor website performance.
2. How We Use Your Information
We may use your information to:
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Provide, operate, and improve our services.
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Respond to inquiries and customer-service requests.
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Prepare estimates and communicate about requested services.
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Schedule appointments and provide arrival updates.
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Send estimates, invoices, payment information, and service-related notices.
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Send promotional communications when you have opted in.
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Analyze website traffic and user behavior.
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Maintain security and prevent fraudulent activity.
3. Sharing Your Information
We do not sell or rent your personal information. We may share information with:
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Service Providers: Companies that assist us with website hosting, analytics, customer communications, scheduling, payment processing, and business operations.
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Legal Authorities: When required by law or when necessary to protect our legal rights.
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Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets.
4. SMS Communications
If you provide consent to receive text messages from Master Mastic, we may send customer care-related or one-on-one communication messages concerning estimate requests, appointments, scheduling, arrival updates, services, invoices, payments, and customer-support requests.
Message frequency may vary. Standard message and data rates may apply. Text START or YES to opt in, reply STOP to opt out, or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.
6. Your Rights and Choices
You may:
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Request access to, correction of, or deletion of your personal information.
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Opt out of marketing emails by using the unsubscribe instructions included in those emails.
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Opt out of SMS messages by replying STOP.
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Request SMS assistance by replying HELP.
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Disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, policies, or content of third-party websites.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or need assistance with our SMS program, please contact us:
Master Mastic
Email: Brian@mastermastic.com
Phone: 972-907-0410